Refund policy
Return & Refund Policy
Effective Date: July 24, 2023
Thank you for shopping with 1985 Games. We want to ensure your utmost satisfaction with every purchase you make from us. Therefore, we have developed this comprehensive return policy to facilitate smooth and hassle-free returns. Please read this policy carefully before initiating any return requests.
Eligibility for Returns
1.1. Our return policy covers eligible products purchased directly from 1985games.com. It does not apply to items purchased from third-party sellers or other online marketplaces. If you have a question regarding a third-party sale, please contact the company directly.
1.2. To be eligible for a return, the product must be unused, undamaged, and in its original packaging with all accessories, manuals, and tags intact.
Return Process
2.1. Initiating a Return
2.1.1. To initiate a return, please contact our customer support within 30 days from the date of delivery. You can reach us through our online contact form or at [email protected].
2.1.2. Please provide the following information when contacting us:
- Order number
- Product(s) being returned
- Reason for the return
- Requesting return or exchange
2.1.3. Our customer support team will guide you through the return process and provide you with a return authorization if your request is eligible.
2.2. Packaging and Shipping
2.2.1. Please ensure that the product is securely packaged to prevent any damage during transit. We recommend using the original packaging whenever possible.
2.2.2. You are responsible for the shipping costs associated with returning the product(s) unless the return is due to our error or a defective item. We advise using a trackable shipping method to ensure safe and timely delivery.
2.3. Inspection and Processing
2.3.1. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in section 1.
2.3.2. If the returned item passes inspection, we will proceed with the refund or exchange as per your request (section 3). If the return is ineligible or does not comply with our policy, we will notify you and provide further assistance.
Refunds and Exchanges
3.1. Refunds
3.1.1. Approved refunds will be issued using the original payment method used for the purchase. Please note that it may take several business days for the refund to be processed and reflected in your account.
3.1.2. Refunds will be provided for the cost of the product(s) returned. Shipping fees, if applicable, are non-refundable unless the return is due to our error or a defective item.
3.2. Exchanges
3.2.1. If you wish to exchange a product for a different size, color, or model, please indicate your preference when initiating the return. Exchanges are subject to product availability.
3.2.2. If the requested exchange item is unavailable, we will issue a refund as per section 3.1.
Damaged or Defective Items
4.1. In the event that you receive a damaged or defective product, please contact our customer support immediately. We will guide you through the return process and provide a suitable solution, such as a replacement, refund, or discount, depending on the circumstances.
Non-Returnable Items
5.1. The following items are generally non-returnable unless deemed defective or damaged upon receipt:
- Digital downloads or subscriptions
- Gift cards
Changes to the Return Policy
6.1. We reserve the right to update or modify this return policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.
Please note that this return policy is an integral part of our overall terms and conditions. By making a purchase from 1985 Games, you acknowledge and agree to comply with the terms outlined herein.
If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer support team at [email protected]. We are here to assist you and provide the best possible shopping experience.
Thank you for choosing 1985 Games for your tabletop gaming needs.